Premium Support

Premium Support / Premium on site

Premium Support

  • bug fixes for any and all operation problems for 12 months
  • full updates and version releases for the relevant software
  • Parameterization for image analysis of circular particle (e.g. dropplets)

Premium plus EOS (Emergency on Site)

  • Parameterization for image analysis of circular particle (e.g. dropplets)
  • Extend our emergency contact from 30 days to indefinitely (24-7)
  • A specialized telephone number for accessibility outside of the contracted time period
  • Access to the EOS option of having a technical employee on-site within 24 hours