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Service & Support

On-Site Demonstrations of SOPAT Particle Measurement System

Lab Test

Send us your samples and we can conduct a feasibility study in our laboratory. A short report will be issued and discussed with you to agree on the next steps.

On-Site Demo

We can demonstrate in detail on-site how our particle analysis works and how you can benefit from it for your process application. The technology can be deinstalled after completion of the demo without any problems. This on-site demonstration is without obligation!

Installation

Once you have purchased a complete system, our experienced specialists will assist installing it in your production line. Training of your operators on soft- and hardware components are of course part of the installation process.

Sample Testing

Feasibility lab test with minimal effort

In addition to on-site testing, we also offer to measure the particle size of a sample representing your application. In our lab, we have the entire range of our probe portfolio available. This saves time and effort and will convince you of the applicability of our method to your process.

Rental & Try-and-Buy

Put our system to the test

After the successful lab test or an on-site trial, the next step can be to rent the system. This step will allow you to become familiar with our system over a longer period of time and will show you the value of our system in the long run.

We will of course assist you during installation and starting phase. Another possibility is the Try-and-Buy option. You like what you see and you want to keep it? Talk to us to get to know more about this option. 

Service & Support

Your personal back-up

Automated particle analysis using the SOPAT technology opens up the potential to optimize your production process. The basis to do so is the effective use and understanding of all possibilities and options. We can assist you!

Our support does not stop with your purchase. We will be there for you. We will help with the installation, train your personnel, guide you through all the software options, and assist your specialists in connecting our system to your process control system. You need a tailor-made solution? Contact us and we will evaluate your request and find the best possible solution!

Find out more about our support packages here, which you can always book:

Workflow Basis

Workflow Creation

Includes three workflow preparations, limited to one optimization per month.

Optimization of the analysis parameters based on the collected images.

Workflow Premium

Workflow Creation

Includes six additional workflow preparations, limited to two optimizations per month.

Optimization of the analysis parameters based on the collected images.

Workflow Premium XXL

Workflow Creation

Includes thirteen additional workflow preparations, limited to three optimizations per month.

Optimization of the analysis parameters based on the collected images.

Premium Support

Premium Support

Bug fixes for any and all operation problems for 12 months.

Full updates and version releases for the relevant software.

Parameterization for image analysis of circular particles (e.g. droplets).